Refunds Policy – Rejuvenate Clinic and Academy

We do not refund for change of mind, if you found it cheaper elsewhere, decided you simply don’t like it or have no use for it!

We do not offer refunds for services that have been completed.
If you are not satisfied with the service you received, please let us know within 24 hours of your appointment, and we will do our best to resolve the issue.
If you happen to move house, you may be eligible for a refund on unused treatments upon proof of new address.
Refunds will be provided where required in accordance with the UK Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. We don’t refund for a change of mind.
Our procedures and products may not be suitable for you and whilst all due care and skill are exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.
In order for us to provide you with great service, it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.

Prepaid Treatments

If you have purchased a package and do not show on the day, cancel or reschedule less than 24 hours prior, your booked treatment will be deducted from your package.
Pre-pays have a 12-month expiry date (less than 10 treatments) or an 18-month expiry date (10 or more treatments).
If you pre-pay for treatments you will save an amount according to the pre-payment schedule. We will only refund on the event of moving address and only on the unused treatments.
You agree to these terms by purchasing pre-paid treatments.

Treatments purchased online by you through the Customer Portal, continue to be regulated by Rejuvenate clinic and academy UK’s conditions of use; privacy policy; cancellation, and refund policy.
24 hours’ notice is required for any online purchased treatment appointment cancellations. If you cancel an online purchased treatment appointment within 24 hours or do not attend the appointment, the treatment will be forfeited.
Refunds will be provided where required in accordance with the UK Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. We don’t refund for a change of mind.
We don’t refund for change of mind, however, we may use our discretion if we believe the treatments purchased by you, cannot be provided to you (eg, your skin type might be deemed unsuitable for the treatment you purchased).
Any request for a refund by you, for treatments purchased in the clinic or online through the customer portal, must be directly issued to the clinic for consideration. The clinic may decide, upon review of your written request, whether a refund is required.

We appreciate your understanding of our non-refundable deposit policy. If you have any questions or concerns, please do not hesitate to contact us.